Playbooks
The best way to train a slow barista on bar
Training a slow barista? Speed comes from automatic recipes and sequencing, not pressure. Here is how to coach a new barista to get faster calmly.
Lawrence Arya··3 min
Playbooks
How to test new hires on the cafe menu (for trainers)
Training new hires? Here is how to test them on the cafe menu effectively, using recall over recognition so the knowledge sticks for real shifts.
Lawrence Arya··3 min